Evidentum

Refund Policy

Last updated: January 26, 2026

1. Overview

Evidentum provides a pay-as-you-go Anchored Transparency Log (ATL) service. You add funds to your account balance, and those funds are consumed as you use our API. Due to the digital nature of our service, all sales are final and prepaid funds are non-refundable.

2. Non-Refundable Policy

All prepaid balance added to your Evidentum account is non-refundable. This includes:

  • Prepaid balance: Once funds are added to your account, they cannot be refunded or withdrawn.
  • Consumed API requests: Once an API request is processed and a receipt is generated, the associated cost is final.
  • Account closure: If you close your account, any remaining balance is forfeited.
  • Service interruptions: Temporary service unavailability does not entitle you to a refund.
  • Promotional credits: Free credits or promotional amounts are not refundable under any circumstances.

3. Exceptions

Refunds are issued only in the following limited circumstances:

3.1 Billing Errors

If you were charged an incorrect amount due to a technical error on our part, you are entitled to a full refund of the erroneous amount. You must report the error within 30 days of the charge. We will investigate and, if the error is confirmed, issue a full refund.

3.2 Unauthorized Charges

If you believe a charge was made without your authorization (for example, due to fraud or a stolen payment method), contact us immediately. After investigation, confirmed unauthorized charges will be fully refunded.

4. How to Report Issues

If you believe you qualify for one of the exceptions above, please contact us with:

  • Your account email address
  • A description of the issue (billing error or unauthorized charge)
  • The transaction ID and amount in question
  • The date of the transaction

We will review your request within 5 business days. If approved, refunds are issued to the original payment method and may take 5-10 business days to appear on your statement.

5. Chargebacks

Before initiating a chargeback through your bank, please contact us first to resolve any billing concerns. If you initiate a chargeback without contacting us, your account will be suspended pending investigation. Fraudulent chargebacks may result in permanent account termination.

6. Currency

All transactions and refunds are processed in USD. If your original payment was converted from another currency, your bank's exchange rate at the time of refund will apply.

7. Contact

For billing questions or to report an issue, please use our contact form.